Refund & Cancellation Policy

Before generation begins

A cancellation requested before generation begins may be reviewed according to the payment’s actual status and technical capability. We do not promise that an authorized or captured payment, or an in-progress generation, can be cancelled.

Successful AI generation

A completed AI portrait generation is a digitally delivered service. AI results naturally vary, so a portrait that was successfully generated and delivered is generally not refundable solely because you would prefer another expression, pose, style, artistic interpretation, or generated version. A different or additional generation may require a new purchase.

Genuine technical or billing failures

After verification, we may offer a regeneration or refund when:

• payment was captured but generation never completed;
• a system or provider failure prevented delivery of the portrait;
• the same customer was charged more than once for the same purchase; or
• another verified billing or technical issue occurred.

Refund timing

Once a refund is approved and initiated, the time it takes to appear in your original payment method depends on Razorpay, your bank, card network, UPI or banking system, or another applicable payment provider. We cannot promise instant settlement.

How to request help

The support email must be added before paid launch. It will appear on the Contact Us page once configured.