Refund & Cancellation Policy

Before payment

Current image portraits show a protected preview before checkout. You may leave without paying if you do not want to unlock its HD version. Because no payment has been made at that stage, no cancellation or refund is required.

Purchased digital product

Once payment is captured and the purchased HD portrait is made available, the digital product is considered delivered. A delivered portrait is generally not refundable solely because you would prefer another expression, pose, style, artistic interpretation, or generated version. A different or additional generation may require a new purchase.

Payment-first products

A future product such as AI video may require payment before generation. If a verified provider or system failure prevents that paid product from being generated or delivered, we may provide another generation or a refund after checking the transaction and generation record.

Genuine technical or billing failures

After verification, we may offer delivery assistance, regeneration, or a refund when:

• payment was captured but the purchased HD file was not made available;
• a payment-first product could not be generated or delivered;
• the same customer was charged more than once for the same purchase; or
• another verified billing or technical issue occurred.

Refund timing

Once a refund is approved and initiated, the time it takes to appear in your original payment method depends on Razorpay, your bank, card network, UPI or banking system, or another applicable payment provider. We cannot promise instant settlement.

How to request help

The support email must be added before paid launch. It will appear on the Contact Us page once configured.